Troubleshooting
Hotel Lobby AI not working? Fixes for every common problem
These are the problems people report most with Hotel Lobby AI videos, on any tool, with the fix for each.
Stuck on "processing" or "queued"
AI video models run in a shared queue. When the trend spikes, waits grow from minutes to hours on tools that do not show the queue.
- Check the live queue before paying — our generator shows how many renders are running and the median wait over the last 24 hours.
- Choose a shorter clip or the Draft tier while the queue is long; they finish faster.
- Keep the page open: progress updates while the page is polling.
- If a render fails, credits are refunded automatically; you do not need to contact support.
Faces swapped left and right
Swap tools map "image 1" and "image 2" to performers by position, and getting the order wrong is the number-one failure on reference-clip tools like Higgsfield Genjutsu.
- On our generator the left upload is placed on the left of the stage frame and the right upload on the right — check the instant preview before you generate.
- On reference-clip tools, upload the video first, then image 1 (left performer), then image 2 (right performer), and say so explicitly in the prompt.
Faces blended together or look like someone else
- Use one clear, front-facing, evenly lit photo per person.
- Avoid sunglasses, heavy filters, side profiles and screenshots.
- Half-body photos give the model more to work with than tight headshots.
- If two faces merge, retry with two separate portraits instead of one group photo.
Copyright refusal or muted video
Tools that reuse the original Hotel Lobby performance or song can be blocked by the model provider or muted by TikTok, Instagram and YouTube. Some users report paying for a template and receiving a copyright refusal instead of a clip.
Our renders generate new footage and an original beat, so nothing from the original recording is reused.
How to add the original Hotel Lobby song
- Download your MP4.
- In TikTok or Instagram Reels, add the trending "Hotel Lobby" sound from the platform library — the platform holds the licence there.
- Lower the original video volume to zero if you want only the song.
FAQ
- Why is my Hotel Lobby AI video stuck on processing?
- The AI model queue is busy. Check the live queue and median wait shown next to the Generate button, pick a shorter clip or the Draft tier, and keep the page open. Failed renders are refunded automatically.
- Why are the faces swapped in my Hotel Lobby AI video?
- The tool mapped your photos to the wrong performer. Check the instant preview: the left upload is placed on the left. On reference-clip tools, upload image 1 for the left performer and image 2 for the right, and state it in the prompt.
- Can I use the original Hotel Lobby song?
- Add it inside TikTok or Reels from the platform sound library after downloading your video. We do not include the original recording.